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Not Quality Related

  • What happens if I reject a delivery?
  • I am unable to process the payment at the checkout
  • Difference between Eau de Toilette (EDT) and Eau de Parfum (EDP)
  • I am not sure about the authenticity of a product I bought.
  • Are your products authentic?
  • I am having issues logging into my account. What can I do?
  • How to find the perfect foundation shade for me?
  • I had an allergic or adverse event with one of the products: what should I do?
  • What can I do if I do not have the return label?
  • Why was my order cancelled?
  • How do I get the invoice of my order?
  • Which benefits I will have joining the Rabanne Community?
  • What is the Rabanne Beauty Community?
  • How to I apply to the Rabanne Community?
  • I received an order with missing items. What should I do?
  • I want information about fragrance scent and details about the type of fragrance
  • How long will it take to receive the order?
  • I AM HAVING ISSUES APPLYING PROMOTIONS TO MY PURCHASE
  • I MADE PURCHASE ON AMAZON AND HAVE ISSUES WITH IT. WHAT CAN I DO?
  • My order shows as Delivered but it wasn't delivered. What to do?
  • I made an order but didn't receive a confirmation email. What to do?
  • What is the price of your items?
  • Can you provide free samples and free items?
  • MY ORDER COULDN'T BE DELIVERED - MISSED DELIVERY
  • Can I buy your products at a physical store?
  • Career opportunities
  • Brand information
  • Are your makeup products vegan?
  • Are your products refillable?
  • How do I dispose the products once they are finished?
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